Refund policy

We want you to be fully satisfied with your purchase. If you're not completely happy, we're here to help. This Return and Refund Policy outlines the process, conditions, and responsibilities regarding returns and refunds.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility Requirements

To qualify for a return, the item must be:

• In the same condition as received
• Unworn or unused
• With tags intact
• In its original packaging
• Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, email us at telicaps@gmail.com. Once your return is approved, we will provide you with instructions on how and where to send your package.

Important: Items sent back to us without prior approval will not be accepted.

Returns must be sent to: 200 NW 12th St. Bay #8, Florida City, FL 33034.

Return Shipping Costs

Customers are responsible for the cost of return shipping.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately at telicaps@gmail.com so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We do not accept returns for:

• Custom or personalized products
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards
• Filters, filter media, and similar consumable items (final sale)

If you're unsure whether your item qualifies for return, feel free to contact us.

Exchanges

We do not offer direct exchanges. If you want a different item, please return the original item (once approved) and place a new order.

Refunds

We will notify you once we've received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days.

Please note: Your bank or credit card company may take additional time to process and post the refund.

If it has been more than 15 business days since your refund was approved and you haven't received it, contact us at telicaps@gmail.com.