Shipping policy

At Telica Pumps and Supply LLC, we strive to ensure that your order arrives in a timely and secure manner. Please read our shipping policy below for important information regarding processing times, carriers, shipping rates, and more.

Free Shipping

We offer FREE standard shipping on all orders over $150.00 (USD) before tax and after discounts, within the contiguous United States.

Processing Time

All orders are processed within 48 to 72 business hours (Monday through Friday, excluding holidays). Processing time refers to the time it takes to prepare your order for shipment—not delivery time.

Orders placed over the weekend or on holidays will be processed the following business day.

Shipping Methods

Shipping options and rates are displayed at checkout based on your location and the weight/size of your order. Carriers may include:

UPS Ground (used primarily for large or heavy items)
USPS
FedEx
Other regionally appropriate carriers

You will have the option to select your preferred shipping method during the checkout process.

Estimated Delivery Times

Estimated delivery dates vary based on your selected shipping method and location. Once your order is shipped, you will receive a tracking number via email.

Shipping Locations

We currently ship within the United States. For orders outside the U.S. or to U.S. territories, please contact us before placing your order.

Large & Oversized Items

Some items may be oversized or require special handling. In such cases, we primarily use UPS Ground. Shipping times may be longer, and additional shipping charges may apply depending on the item and destination. You will be notified during checkout or via email if your order falls into this category.

Incorrect Shipping Information

Please ensure all shipping information is accurate before finalizing your order. Telica Pumps and Supply LLC is not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping details.

Delays

While we do our best to ensure timely delivery, we are not responsible for shipping delays due to weather, carrier issues, holidays, or other factors beyond our control.

Questions?

If you have any questions or concerns regarding your shipment, feel free to contact us and our customer service team will be happy to assist you.